V4 Services managed a like for like transfer of a Borough Council car parks contract, from an outsourced supplier to an in house team. The existing contract, taken over a 15 year contract term, had not delivered value for money and lacked transparency. It was estimated that by terminating the contract early and insourcing the service, this would enable the council to retain a net benefit and have more control over its car parking revenue and direction of service.
The approach taken by V4 resulted in a well-executed transfer where the car parks remained operational with functional barriers and payment machines, with little impact on the customers. V4 continued to provide support in the post-cutover stage of the project.
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